You may request a return authorization by contacting us. We accept returns on items that have not been opened or worn. Party favors are non-returnable. Customized items may not be returned. Creditor exchange for items that may have been damaged in transit will be processed as per your request. Claims for damaged items must be made within 14 days of receipt of the order. Pictures of damaged items may be required.
I RECEIVED THE WRONG ITEM
Please contact us so that we may quickly resolve the situation for you
MY ORDER ARRIVED DAMAGED
Credit or exchange for items that may have been damaged in transit will be processed as per your request. Claims for damaged items must be made within 14 days of receipt of the order. Pictures of damaged items may be required.
WHERE SHOULD I MAIL MY AUTHORIZED RETURN?
Return address:
Returns/Sentir Cubano
3100 SW 8 Street Miami Fl 33135
HOW DO I RECEIVE CUSTOMER SUPPORT?
Please email us at [email protected] or call us (305) 644-8870